Training - Learning & Development


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Telephone Selling
This course is aimed at teams selling direct to the consumer from warm and cold leads. Covering all steps of a sale from customer service, objection handling, benefit selling through to closing the sale.

Sales Skills
This highly interactive course is designed for the retail environment and aimed at staff selling directly to the consumer. It covers buying styles, communication, questioning techniques and closing the sale.

Customer Service
What do your customers expect from you? Where are you now? Where do you need to be? How do you get there? This course gives the basics to good customer service as well as tapping into the specifics that are needed to be delivered in your environment. Teaching the importance of good customer care, to not only keep existing clients but to learn how to obtain more from them by cross selling and ultimately to get referrals of new clients.

Customer Care
The cost of attracting new customers is more expensive than selling more to your existing clients as you know!  This course aims to ensure delegates understand this and how to deliver great customer service to sell more and make the company more profitable.

Director/Senior Management Development

Personal Effectiveness
How to be more effective and spend time doing what makes a difference. This programme focuses on Think, Prioritise, Do and Learn

Networking Skills
An interactive course designed for professionals who can only speak to their own kind! However, this is not where they will find new clients. This course guides even the most reluctant networker into better habits for more success.

Identifying Leadership Skills in your People
All companies depend on future talent to survive. Most of the time that talent is within the organisation it is just stifled and lost. This talent leaves and then someone else gets the benefit.

You need to know the difference between managing and leading. After all, companies do need managers to get things done BUT they also need leaders to get things started in the first place. We can develop and deliver a tailored scheme to make sure you are truly growing your future through your most important asset – your people.

6 Thinking Levels – how to make better decisions

Most humans only think, at the best, on 2 levels yet we all have the capacity to think on 6!

Everyone has a primary or default thinking style which is reverted to in times of emotion, urgency or crises and this alone will restrict ability to make sound decisions.

Just image how good a decision maker you could be if you extended your ability to think on more then the restricted areas you will currently be using?

This programme analyses your primary/default style then coaches you on how to use and think on all six levels.

This type of development is invaluable for both individuals and teams.

Making individual’s better decision makers as well as getting the best out of a team by ensuring all team members value and respect their colleagues for what they can do for the team rather then focusing on what they cannot do.

Networking Skills – Training For Action

To provide participants with the insight and skills to be more effective Networkers – coaches and mentors.

To provide greater understanding of the dynamics of communication specific to networking, especially the art of effective listening.

To help people become more confident and assured using effective social practice techniques.

To give people improved influencing skills

To enable people to sell themselves and promote their company. Our approach is to build on the strengths people already have and their successes. It is easier to develop what you already have than to try and develop skills that do not come easy. Being yourself is the most effective tool for business networking and building relationships.

Negotiation Skills – 1 day course
This looks at the art of negotiation and explores the different techniques to use in the most appropriate circumstances.

Time Management – 1 day
How to be more effective with your time and be more productive.
How to manage time and control your task diary to minimise stress levels.
This practical course demonstrates how this can be achieved.

Presentation Skills – 1 day course
Understand what makes a good presentation – understand what makes a good presenter. This is an interactive course that practices techniques to show you how to be more effective.

Learning styles

Once you understand what is yours you will learn quicker and it will stay in!

Activists, as the name suggests, learn most from the experience stage of the learning cycle.  They fully involve themselves with new experiences and relish coping with crises.  They are optimistic about anything new and enjoy change.  Their philosophy is “I’ll try anything once.”  They tend to act first without considering the consequences.  Their days are filled with activity.  As soon as the excitement from one activity has died down they are busy looking for the next.  They thrive on challenge of new experiences but tend to get bored with the implementation and longer term consolidation.  They are gregarious people, constantly involving themselves with others, but in doing so they seek to centre all activities around themselves.

Reflectors learn most through the collection and analysis of data from both their own as well as others experiences. They prefer to consider an experience from as many different angles as possible before coming to a conclusion.  Their philosophy is one of caution.  They prefer to take a back seat, observing and listening to others before making their own contribution.  This makes them appear slightly distant and they have a tolerant, unruffled air about them.  They tend not to take enough risks.

Like reflectors, Theorists tend to analyse data.  However above all, they esteem rationally and logically.  They are keen on basic assumptions, principles, theories and models for thinking.  All facts therefore have to be assimilated into a logical theory before being accepted.  They are uncomfortable with emotional, subjective thinking and rigidly reject anything that doesn’t fit with their “mental set”.  This makes it difficult for them to be creative.  They tend to be perfectionists.

Like Activists, Pragmatists are open to new ideas and ways of doing things.  However, the driving force for them is whether things will work in practice.  They are uncomfortable with hypothetical theories and lengthy discussions.  They are essentially practical people who like solving problems and are eager to try out new ideas as quickly as possible.  They may however seize on the first possible solution to a problem rather than spend time considering alternatives.

Investors in People

Lamont Jones can help you achieve IiP – we are very experienced in this area and will guide and help you achieve this accreditation.

If your company is working toward the Investor in People standard we as a ‘Champion’ holder of IiP status can do an audit of where you are now then put together an action plan on what you will need to do to pass the assessment.


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